COVID-19 Policy for Estate Sales

Updated July 2nd, 2020

During the COVID-19 pandemic, the health and safety of our shoppers, clients, and staff is our top priority. We are conducting hybrid Online & Appointment Only estates sales for the foreseeable future. For more information about the online shopping experience, view one of our upcoming sales.

Shopping Online

1. Commenting will be limited to YouTube. Please reach out to us if you need assistance or are unable to shop on that platform.
2. When you see an item you like, pay attention to the number associated with that item. All items will have a letter and a number that will tell us the items category and which item it is. This will ensure you get exactly what you want.
3. If you agree with the price, you will comment SOLD along with the item number and your email address in order to purchase the item.
   • For Example: “SOLD K101 janedoe@gmail.com” for kitchen item #101.
   • If you have an offer, they must be placed through Text (248-955-3082) or Email (contact@poofestateservices.com) with the item number.
   • Continue shopping as long as you’d like. You will pay for all items at the same time.
4. Be on the lookout for an email from Poof!, this will confirm your purchases, allow you to pay for your items, and arrange a pick up time. We will send invoices between our business hours of 10:00am to 4:00pm. If you comment SOLD after 4:00pm, you will receive an invoice the following afternoon.
5. Once you receive your invoice, you will have 30 minutes to pay and will receive a link to arrange an item pick up time that is convenient for you. Please abide by the pick-up times and arrive on time as we are trying to follow social distancing guidelines.
6. Once items have been purchased, we will update the item list in the video description so you can see what is still for sale when you return to shop.

For more information, check out our online shopping frequently asked questions.

Shopping by Appointment

By appointment shopping is limited to individuals who have a serious interest in an item they see listed. If you notice something you like online and would like to make an appointment to see it in person, please email us at contact@poofestateservices.com with your items of interest.

Any inquiries for appointments without an interest for a particular item may be denied due to the high volume of appointment requests we receive.

Rules For Home Entry

1. All customers must wear a face covering. Gloves are optional.
2. The face covering must be worn at all times in the home and must cover your mouth and nose fully. NO EXCEPTIONS.
3. All customers must use the provided hand sanitizer upon entering the home.
4. All customers must maintain a distance of 6 feet between other customers and staff members.
5. No public restroom is available. NO EXCEPTIONS.
6. Provided Amenities:
   • Hand sanitizer
   • Hand washing station
   • Face masks for $2 each
   • Shoe coverings if you are unable to remove your shoes
7. Due to safe distancing rules, anyone picking up or purchasing large items will need to bring help to carry purchased items.
8. If you do not have help, please let us know and we will do our best to accommodate you.
9. Appointment shopping will be limited to 1 hour.