1. What if I don’t have a Facebook Account?
If you do not have a Facebook Account and you do not wish to create an alias account to shop with, we have the option for you to shop on estatesales.net and YouTube.
2. What if I am immunocompromised?
If you are immunocompromised or require a private shopping experience, please reach out to us. We will do our best to accommodate you.
3. Can I bring someone to shop with me during my scheduled appointment time?
Unfortunately no. We can only offer limited capacity shopping to serious buyers. If you wish to bring someone to shop with and are a serious shopper, please schedule your shopping appointment together.
4. Can I bring someone to help me load my car?
Yes, you can bring help. Please let us know how many people will be coming with you so we can adjust accordingly to follow the limited capacity rules. Please remember that everyone must follow our COVID-19 in person shopping policy even if they are just helping to carry items.
5. What is your safety protocol for in person shopping?
Our in person shopping safety protocol can be viewed on our COVID-19 Policy page.
6. How will I know if I won my item?
The first person to comment SOLD on an item will be the first in line to get it. We will be sending invoices and actively monitoring comments on all platforms during our business hours (9:00am and 5:00pm). If you comment during business hours, we will respond promptly to your comment as to whether you have won that item or if it has already sold. If you comment SOLD / any inquiries after business hours, (after 5:00pm) your comment will be time stamped to hold your place in line for the item and you can expect a response at 9:00am on the following day.
7. How do I pay for an item I commented SOLD on?
If you have won the item, we will send you an invoice to pay by card (we accept all major credit cards) via the email you gave us in your comment. We will be sending invoices and actively monitoring comments on all platforms during our business hours (9:00am and 5:00pm). Any inquiries after business hours (after 5:00pm) will be responded to at 9:00am on the following day.
8. Do you offer delivery?
We do not offer delivery at this time but we are flexible and can help you arrange pick-up of your items.
9. What if I change my mind on an item I commented SOLD on and I no longer want to purchase it?
If you no longer wish to purchase an item you have commented on but have not yet paid for, please reply to that comment and let us know ASAP. We will simply move to the next person in line who displayed interest in purchasing the item.
10. Do you allow refunds / returns?
We do not offer returns. We do however test items and are transparent about quality and if there is any damage to an item. We will be taking detailed videos and photographs to accurately represent the items in each home. Please make sure to view these videos and photographs carefully and feel free to reach out to us about any questions or concerns you may have.
11. What are the sale hours?
We will be actively monitoring all sale platforms between the hours of 9:00am and 5:00pm on each day of the estate sale. Any activity on our platforms after business hours (after 5:00pm) will be respond to at 9:00am on the following business day.
Looking For More Information?
Check out our Resources page for more information about estate sales, tips and tricks, and blog posts about cool items and life working in the estate sale business.