1. Why is Poof hosting online estate sales?
We brought our online sales model to life in light of a global pandemic, but kept it for a multitude of positive reasons. Online estate sales grant us the ability to reach a national market and make shopping more convenient and flexible for our customers. It also allows us to accommodate the high demand of customers wanting to shop with us each weekend without creating long lines and wait times.
2. How do I shop?
Simply click on the item you would like to purchase and add it to your cart. Your items will remain in your cart until you are ready to check out. Please note: we have limited inventory. Any item can be added to multiple carts at once and can disappear from your cart if someone pays for the item before you.
3. Can I shop in person?
We do allow in-person shopping for serious buyers by appointment only. You can book an in person shopping experience HERE.
4. What is your safety protocol for in person shopping?
Our in person shopping safety protocol can be viewed on our COVID-19 Policy page.
5. Can I bring someone to shop with me during my scheduled appointment time?
Yes. If you wish to bring someone to shop with and are a serious shopper, please try and schedule your shopping appointment together.
6. Can I bring someone to help me load my car?
Yes, you can bring help. Please let us know how many people will be coming with you so we can adjust accordingly to follow the limited capacity rules. Please remember that everyone must follow our COVID-19 in person shopping policy even if they are just helping to carry items.
7. What if I am immunocompromised?
If you are immunocompromised or require a private shopping experience, please reach out to us. We will do our best to accommodate you.
8. How do I know the condition of the item before I buy it?
Each item will have a description that will explain it’s condition which will include any damage or imperfections. You can also view the item in our video walkthrough of each home to see more detail and where it was located in the home. These videos are posted on YouTube.
9. How do I pay for my items?
You will pay for your items like any other online store by clicking on your ‘cart’ and checking out. We accept all major credit cards.
10. How do I get my items once I buy them?
Once you complete your purchase you will be prompted to choose from a list of available porch-pickup times. Once selected you will receive the address of the home.
11. Will you offer delivery services?
We will offer delivery services within a certain radius of the home and for specific items. Once delivery is available you will be able to select that option when purchasing the item.
12. Will you offer shipping?
We will be offering shipping on select items. If it is an item that qualifies for shipping, you will simply select that option and fill out the required fields. Shipping will be charged per item and to the customer.
13. Do you allow returns or exchanges?
Just like in person estate sales, We do not accept returns. All products listed in our store go through a rigorous quality check before we list them so we can guarantee their condition. We also offer video walkthroughs of each home to provide more detail regarding the condition of each item. If for any reason an item you purchase is not what you expected, please reach out to us immediately. Any discrepancies need to be handled prior to the close of the estate sale in which you purchased the items.
14. What are the sale hours?
Our sale hours are listed on all of our estate sale listings, they are usually between 10:00am and 4:00pm Tuesday through Friday. Please make sure you pay attention to our sale dates and times so you can arrange for item pick up when we are actively at the home.
Looking For More Information?
Check out our Resources page for more information about estate sales, tips and tricks, and blog posts about cool items and life working in the estate sale business.