1. Do you discount items?
Yes. We discount items after the first day of the estate sale. The discounts are posted online at the end of each sale day. Any details about those discounts are also posted at that time. We also accept offers. Please see questions #12 and #13 below.
2. What are Street Numbers?
Street Numbers are a number system in which customers can keep track of the order in which they have arrived at the home, and in turn, the order in which they will be admitted into the sale. The first customer to arrive at the home will begin the number process on a notepad, sticky note, etc. and will proceed to hand out individual numbers to each customer who arrives after them. That first customer is considered number one – the first person who can enter the sale and each customer following will then line up according to their number. Shortly before the sale opens, the customers line up and these numbers will be handed to our designated staff member at the door to ensure all customers have lined up appropriately. On average, we can accommodate 20 to 30 customers at one time.
3. Do you hand out your own numbers?
No, we do not hand out our own numbers. See “What are Street Numbers?” question above.
4. If I like an item from a photo, how do I contact you for a price?
5. Can I buy items online?
Yes. If you see something you like text or email us. If it is still available we will contact you for payment and to arrange pick up. We can provide additional photos of any item to show condition, if needed, as we do not accept returns. All phone calls will be handled as quickly as possible in the order they are received. Please feel free to leave a voicemail but know that due to high call volume, your call may not be returned. or your call will not be returned.
6. Can I buy items over the phone?
Yes. If you see something you like text or email us. If it is still available we will contact you for payment and to arrange pick up. All phone calls will be handled as quickly as possible in the order they are received. Please feel free to leave a voicemail but know that due to high call volume, your call may not be returned. or your call will not be returned.
7. Do you usually have a line to get in on the first day?
Yes. Most of our estate sales are fairly busy, especially on the first day. Please be prepared to arrive early and dress appropriately for the current weather conditions.
8. How do I line up for your sales?
We utilize a system called street numbers which is handled by the customers who attend our sales. Please see question #2 “What are Street Numbers?” above.
9. Do you have a restroom I can use?
We do not have restrooms available to the public at our sales. We do ask that you come prepared. If you experience long wait times to get into the sales, we will provide a holding shelf for items of interest if you need to leave and come back. We are always working on behalf of our client and our goal is to maintain the integrity of their home at all times.
10. Do you accept returns?
We only accept returns on electronics. These returns must be completed before the closing of that particular estate sale and the merchandise must be returned. All other items should be carefully inspected by our customers before purchasing as we do not accept returns.
11. Do you offer bulk discounts?
We assess bulk discounting on a case by case basis. If you are interested in purchasing items in bulk, we would love to learn more. Please contact us.
12. Do you entertain offers?
Yes. You can either leave offers during one of our estate sales using our offer system described below, or you can text or email us your offer. If your offer is accepted, we will text, email, or call you and arrange payment and pick up.
13. How does your offer system work?
At each estate sale, we have a locked offer jar available at all times to every customer. It is located in one designated location of each home we work in and can be pointed out by any of our staff. Just fill out the information on the offer card, and drop it in the locked box. If your offer is accepted we will text, email, or call you to arrange payment and pick up.
14. Do you have a frequent shopper program or loyalty program?
Not at this time, but if you sign up for our email list you can stay up to date on when these types of programs will become available. You can sign up at the bottom of this page.
15. Where do I park to attend the sale?
All parking will be clearly labeled near the home. It is usually limited to one side of the street so please obey the No Parking signs issued by our company or the city. For more detailed rules, please read our estate sale listing either on our “Upcoming Sales” page for the event you are looking to attend or our listing on estatesales.net.
16. Do you provide help with carrying large items?
We do have staff available at each sale to assist in carrying items to vehicles if needed. The main role of our staff is to ensure the home is protected, prevent theft, and sell merchandise. For this reason we ask that you bring assistance for any large items such as appliances, sofas, mattresses, large cabinets, etc. If you are unable to bring assistance, please let us know as soon as possible and we will do our best to accommodate you.
17. Can I use a credit card to purchase items?
Yes. We accept all credit cards and we do not charge a fee.
18. Is there a fee associated with credit card purchases?
No. There are no fees and we accept all credit cards.
19. Do you charge sales tax?
At this time the state of Michigan does not require sales tax on items purchased at estate sales. This law may be changing, so please sign up for our email list to stay updated on changes to the industry. You can sign up at the bottom of this page.
20. How do you usually price your items?
We strive to price our items below retail. If you see something you would like, but you do not agree with the price, please feel free to alert a staff member and share your research.
21. Do you pre-sell items?
No, we do not offer pre-sales but we do urge our customers to inquire about items by texting or emailing us. If you are not able to attend the sale during the sale hours and you are interested in an item at the price marked, we offer the option of over the phone purchases. All inquiries are always responded to in the order they were received.
Looking For More Information?
Check out our Resources page for more information about estate sales, tips and tricks, and blog posts about cool items and life working in the estate sale business.